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Privacy Policy

Last Updated: Sep 12, 2025

We are at Random Labs, Inc. (“Random Labs”, “we”, “us” or “our”) believe it is important to respect your privacy and keep secure information you share with us. This privacy policy (“Privacy Policy”) explains how we collect, use, disclose, and process your personal data when you use Random Labs's software or services that link to this privacy policy (collectively, the “Service”).

1. Personal data we collect

A. Personal data you may provide to us through the Service or otherwise includes:

  • Account Information, such as your name and email address.

  • Payment Information needed to complete transactions, including payment card information or bank account number and expiration date.

  • Inputs and Suggestions: The Service allows you to submit content ("Inputs"), which generate responses ("Suggestions") based on your Inputs. If you include personal data or reference external content in your Inputs, we will collect that information and it may be reproduced in the Suggestions we provide.

  • Communication Information based on our exchanges with you, which include the contents of any messages you send.

  • Feedback: While using the Service, you may provide feedback, including ideas and suggestions for improvement or rating a Suggestion in response to an Input ("Feedback"). If you provide Feedback on the Service, we may store the entire exchange as part of your Feedback.

  • Other information not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

B. Personal data we receive from your use of the Service

When you use the Service, we also receive certain technical data automatically. This includes:

  • Device Information, such as your device type, browser information, operating system information, and mobile network or ISP. This information may depend on your settings and the type of device you use to access the Service.

  • Usage Data, such as the dates and times of access, browsing history, search, information about the links you click, pages you view, and other information about how you use the Service, and technology on the devices you use to access the Service.

  • Location Information, when you authorize the Service to access your device’s location.

Cookies & Similar Technologies. We and our service providers utilize cookies, pixels, scripts, or similar technologies to collect personal data to operate and manage the Service and improve your experience. These technologies help us to recognize you, customize or personalize your experience, market additional products or services to you, and analyze and optimize your use of the Service, for example to help maintain your preferences.

2. How we use your personal data

We may use your personal data for the following purposes:

  • To provide and maintain the Service, including optional features that enhance functionality and user experience.

  • To create, manage, and administer your account, including facilitating payments and responding to inquiries.

  • To improve and develop the Service and conduct research, including debugging and identifying or repairing issues that impair functionality.

  • To communicate with you, including sending updates, information about the Service, and events.

  • To prevent, detect, and investigate fraud, abuse, security incidents, and violations of our Terms of Service.

  • To comply with legal obligations and protect the rights, safety, privacy, and property of users, Random Labs, or third parties.

  • To investigate and resolve disputes or security issues.

  • To enforce our Terms of Service and other applicable agreements.

  • To engage in marketing and advertising. This includes:

  • Direct marketing: We may send you direct marketing communications and may personalize these messages based on your needs and interests.

  • Interest-based advertising: We, our service providers, and third-party advertising partners may use cookies and other technologies to collect information about your interaction (including the data described in the automatic data collection section above) with the Service, our communications and other online services over time, and use that information to serve online ads that we or they think will interest you. This is called interest-based advertising. We may also share information about our users with these companies to facilitate interest-based advertising to those or similar users on other online platforms.

We do not use Inputs or Suggestions to train our models unless: (1) they are flagged for security review (in which case we may analyze them to improve our ability to detect and enforce our Terms of Service), (2) you explicitly report them to us (for example, as Feedback), or (3) you’ve explicitly agreed to their use for training purposes. You can find instructions in the Service on how to manage your preferences regarding the use of Inputs and Suggestions for training.

We may aggregate or de-identify personal data so that it no longer identifies you, and use that information for the purposes described above, such as analyzing how the Service is used, improving or adding features, and conducting research. We will maintain de-identified information in its de-identified form and will not attempt to reidentify it, except as required by law.

3. How we share your personal information

We may disclose your personal information to the following parties:

Service Providers: Third-party vendors and service providers who support our business operations and help us deliver the Service. This includes providers of hosting, cloud infrastructure, analytics, authentication, telemetry, logging, customer support, safety monitoring, communications tools, and other IT functions.

Advertising Partners: Third-party advertising companies for the interest-based advertising purposes described above.

Business and Marketing Partners: Third parties with whom we partner, including parties with whom we co-sponsor events or promotions, with whom we jointly offer products or services, or whose products or services may be of interest to you.

Payment Processors: Any payment card information you use to make a purchase on the Service is collected and processed directly by our payment processors, such as Stripe. Stripe may use your payment data in accordance with its privacy policy, https://stripe.com/privacy.

Business Transferees: In the event of a merger, acquisition, restructuring, bankruptcy, or other corporate transaction, personal data may be disclosed to counterparties and advisers as part of due diligence or transferred as part of the transaction.

Authorities and others: We may disclose personal data to government authorities or other third parties if we believe doing so is necessary to: (i) comply with applicable laws, regulations, or legal processes, (ii) respond to lawful requests or investigations, (iii) protect the safety, rights, or property of any person, (iv) prevent fraud, security incidents, or other unlawful activity, (v) enforce our Terms of Service or other legal rights, or (vi) protect Random Labs against legal liability.

Affiliates: We may share personal data with affiliates, meaning an entity that controls, is controlled by, or is under common control with, us.

Linked Third-Party Services and Integrations: The Service may include integrations with or links to third-party websites, applications, or services. If you choose to interact with these third parties, your personal data may be disclosed to them directly and governed by their own terms and privacy policies. Our linking or integrating with a third party does not imply endorsement or affiliation.

Business Account Administrators: If you create an account using an email associated with an organization (e.g., your employer), we may disclose account-related information (such as your email address and account status) to that organization. If you're part of a business or enterprise account, administrators may access and manage your use of the Service.

Other Users and Third Parties You Share Information With: Certain features of the Service may allow you to share Inputs, Suggestions, or other content with other users or third-party applications. Any information you voluntarily share with those parties is subject to their respective terms and privacy policies.

Third Parties Designated By You: We may disclose personal data  with third parties when you give us permission to do so, including through features of the Service that are designed to share information.

4. Retention

Random Labs retains your personal data  to operate the Service effectively and to support legitimate business needs such as legal compliance, safety, dispute resolution, and enforcement of our agreements. The appropriate retention period varies depending on the amount, nature, and sensitivity of the personal data, potential risks of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and any applicable legal requirements.

When your personal data is no longer needed, Random Labs may delete, erase, de-identify, or anonymize, or isolate it from further processing.

5. Security

We implement commercially reasonable technical and organizational measures designed to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is completely secure. You should use caution when deciding what information to share with the Service. We are not responsible for any circumvention of privacy settings or security features on the Service or on third-party websites linked through the Service.

6. Children

The Service is not intended for use by anyone under 16 years of age. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us. If we learn that we have collected personal information through the Service from a child without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.

7. Privacy policy changes

We reserve the right to update this Privacy Policy at any time. When we do, we will publish an updated version and effective date at the top of this page, unless another type of notice is legally required. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

8. Contacting us

We encourage you to contact us at privacy@randomlabs.ai if you have any questions about this Privacy Policy.